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User Engagement Manager

User Engagement Manager

Kognity is one of the fastest-growing EdTech companies in the world and we aim to radically improve learning for 1.5 billion school students globally.

We pursue our vision because there are few more important jobs than educating the world’s young people. No other single factor has a higher impact on the prosperity and well-being of humanity than education. Yet technology has previously not delivered on any of its promises of better learning. At Kognity, we have set out to do this.

Who we are

We provide intelligent textbooks to schools in over 70 countries on 5 continents, allowing students to learn things faster, more effectively, and teachers to help students reach their goals.

We are looking for exceptional people who want to pursue the biggest possible challenges. We need the sharpest brains, biggest hearts, and greatest drive in Stockholm and internationally. Kognity is for those who want to take part in making the world a better place by working hard and creatively in a fun, caring, high-paced and challenging environment. 

Who you are & why we need you

We are looking for a communicative, pedagogical and highly committed User Engagement Specialist for the NALA region. You will act as a Kognity product expert and be responsible for providing schools with implementation support, e.g. through user training and webinars, visiting schools for live training, participating in Kognity Teacher Conferences and answering support tickets. You will work closely with the Account Managers in your region and report to the User Engagement Leader.

Responsibilities 

  • Hosting:
    • Teacher and student introductory training, both live at schools and online
    • Teacher and student webinars focused on implementation
    • Other implementation-supporting and usage-driving activities as necessary
  • Participation in:
    • Regional Kognity Teacher Conferences, e.g. as workshop leader
    • Evaluation of new training and webinar formats
  • Answering product-related support tickets and sharing customer insights to drive company-wide improvements

Requirements

  • 2+ years' professional experience
  • Near-native English and Spanish speaker
  • Strong pedagogical skills with natural drive to build trust with students and teachers
  • Strong written and verbal communicator always seeking clarity, brevity and warmth
  • Organised, structured and self-sufficient
  • Leadership attributes with the will to continuously improve

Other skills we value 

  • Educational background
  • Customer support experience
  • Natural team player favouring team success over your own
  • Ambitious but humble

 

Apply for this job

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Stockholm

Linnégatan 87D
115 23 Stockholm Directions

Perks & Benefits

Join us for the adventure, the people, and the culture. But we do have some perks as well…

  • Flexication

    Here at Kognity, you can take up to 9 weeks of vacation, as it’s important to us that you are well rested in order to come back a superstar.

  • Kogfun

    Whether it’s softball Tuesday, Fourth of July extravaganza or after work, we’ll have a blast. There is always a reason to socialize with your amazing Kogleagues!

  • Expat benefits

    It doesn’t matter where in the world you live, we will make sure your move to Sweden, and to Kognity, will be as great as can be.

  • A healthy life - now and later

    We offer a competitive wellness grant and private pension savings.

Our values

Our values guide us through daily interactions, in recruitment, promotion and celebrations, through the good and the bad. They are the behavioural norms that reign at Kognity.


  • We take care of ourselves and each other

  • We work to maximise progress

  • We strive for transparency in all things

  • We share honest feedback


  • We drive change, in our thoughts and actions

  • We own it

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